Privacy Policy

This Privacy Policy explains how Hollywood Aus Casino may collect, use, store and protect information when you visit our website, create an account, use our services or contact us. We aim to handle personal information fairly, transparently and securely. This policy also explains how players in Australia can ask about their information, request corrections or deletion, and withdraw consent to marketing communications.

Hollywood Aus Casino holds a gaming licence issued by the Government of Curaçao, providing a regulated framework for player account security and fair-play standards.

Information we may collect

To provide an online casino service, Hollywood Aus Casino may collect information that identifies you or relates to your use of the website. The information collected depends on how you interact with us, the services you use and the checks that may be required before or during your account relationship. We only seek information that is reasonably relevant to operating the website, supporting players, meeting applicable obligations and protecting the platform.

Account and contact details

When you register or communicate with us, we may handle details such as your name, date of birth, residential information, username, password, telephone details, email address and other information you provide. We may also keep records of your preferences, account settings, responsible gaming choices, customer support conversations and other messages or requests.

Identity and verification information

We may request information or documents needed to confirm your identity, age, eligibility or account ownership. This can include identification documents, proof of address, information about the source or ownership of funds where appropriate, and records of verification checks. These checks help prevent fraud, protect accounts and support compliance with obligations that apply to online gambling services.

Payment and transaction records

We may handle records relating to deposits, withdrawals, payments, refunds, account balances, gaming activity and other transactions. Payment information may be processed through payment providers or financial service partners. We do not need to retain every payment detail in the same form, but transaction records may be kept where they are needed for account administration, security, dispute handling, reporting or legal and regulatory obligations.

Device, usage and cookie data

When you use our website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, pages viewed, access times, referring pages and general interaction data. We may use cookies and similar technologies to remember settings, maintain sessions, support security, understand website performance and improve the player experience.

How we use information

We use personal information for purposes connected with providing and managing our services. The exact use will depend on the information involved and the reason it was collected. Common purposes include the following:

Creating, maintaining and administering your player account.
Processing deposits, withdrawals and other account transactions.
Confirming identity, age, eligibility and account ownership.
Carrying out security, anti-fraud, anti-money-laundering and risk checks.
Detecting suspicious, unauthorised or harmful activity and protecting the website.
Providing customer support, responding to enquiries and resolving complaints or disputes.
Communicating with you about your account, service updates, security matters and important changes.
Understanding how the website is used, fixing technical problems and improving features, content and accessibility.
Meeting applicable legal, compliance, record-keeping and reporting obligations.
Sending marketing communications where permitted and where you have provided consent or the communication is otherwise allowed.

Some information may be combined with information from service providers or verification partners where this is necessary for a stated purpose. We expect those providers to handle information securely and only for authorised business, service or compliance activities. We do not use personal information for unrelated purposes without a lawful basis or appropriate notice.

Marketing communications

If you receive promotional messages from us, you can choose to stop receiving them by using the unsubscribe or preference option included in the message, where available, or by contacting us. Stopping marketing messages does not stop essential communications about your account, transactions, security, responsible gaming, service operation or other matters that we need to send.

Sharing information

We may share relevant information with providers that help operate the website, process payments, provide technology, deliver customer support, conduct verification, detect fraud, manage security or meet compliance requirements. Information may also be shared where necessary to protect rights, prevent misuse, respond to lawful requests or handle a business change. We do not authorise service providers to use your personal information for their own unrelated purposes.

Cookies, security and retention

Cookies

Cookies are small text files or similar technologies placed on your device when you visit a website. Some are necessary for core functions, such as keeping you signed in, remembering choices and supporting security. Others may help us understand website traffic, measure performance or improve content. Cookies may also support relevant communications where permitted.

You can manage or remove cookies through your browser settings. If you block or delete certain cookies, some website features may not work as intended, and your preferences may not be saved. Browser controls vary, so you should check the help or privacy settings for the browser and device you use.

Protecting information

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, account security procedures, monitoring, encryption or other safeguards appropriate to the nature of the information. No website, online transmission or electronic storage method can be guaranteed to be completely secure, so players should use a strong password, keep login details private and contact us promptly if they suspect unauthorised account activity.

How long information is kept

We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. The period may depend on the type of information, the reason it was collected, ongoing disputes, security needs and our legal or compliance responsibilities. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, we may securely delete it, anonymise it or otherwise dispose of it.

Your privacy rights and choices

Depending on the circumstances and any applicable requirements, you may have rights in relation to personal information we hold about you. These may include asking what information we hold, requesting access to it, asking us to correct information that is inaccurate or incomplete, and requesting deletion of information that we no longer need or are not required to keep. You may also be able to object to or limit certain uses of your information and withdraw consent where processing relies on consent.

How to exercise your rights

To make a privacy or data request, contact support@hollywoodauscasino.wtf. Please clearly explain what you are requesting, such as access to your data, correction of an inaccurate detail, deletion of your data or withdrawal of consent to marketing. We may need to ask for information to verify your identity and protect your account before responding. This helps prevent personal information being disclosed to the wrong person.

A request to delete information may not always result in immediate or complete deletion. We may need to retain certain records to comply with legal obligations, prevent fraud, resolve disputes, maintain security, complete transactions or establish, exercise or defend legal claims. Where information must be retained, we will aim to restrict its use to the reason it needs to be kept. Closing an account also does not automatically remove every record associated with it.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, privacy practices or applicable requirements. The latest version will be made available on this page, together with its effective date where appropriate. We encourage players to review the policy periodically. If a change is significant, we may provide additional notice through the website or by another suitable communication method.

If you have questions about this Privacy Policy or how your information is handled, please contact support@hollywoodauscasino.wtf. We will consider your request and respond in accordance with applicable requirements and the nature of the information involved.